Live Chat Management

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Why use our live chat management service?

On average, only 2% of website visitors convert into a lead but, by offering live chat to web visitors, you will increase that figure significantly and quickly. CallClever’s leading live chat management service turns those web visitors into sales opportunities that you and your team can take full advantage of.

Bespoke to your company

The scripts and live interaction delivered to your website visitors is bespoke to your company.

Outcome-driven service

You tell us what you want the service to achieve and we’ll structure our service around it.

Monetise your visitors

Visitors come to your website to find answers. Live chat gives them the answers they want.

How does the live chat management service work?

Have you ever visited a website and a little chat window has popped up on the corner of your screen? You may never have started a conversation yourself with an online assistant and, if that’s the case, you will be genuinely surprised by the number of people who do want to talk online and by the quality of sales leads that these conversations generate.

When you join our service, your dedicated live chat account manager finds out what it is that you want to achieve with live online chat. For example, do you want your visitor’s email address or do you want us to make an appointment for you to see them?

Your live chat account manager will get to know your business and they’ll build scripts to use across a wide range of scenarios that customers and enquirers might present your company with. You can review this script and make any changes you like.

To ensure the fastest response, your visitor interacts with the intuitive, natural-language-based artificial intelligence receptionist straight away. If the system does not recognise a question, it is immediately transferred to a live chat operator to continue to conversation.

Setting up live chat for your website is easy. To connect your visitors to our live online chat system, all you need to do is drop a small piece of code into your website. Our technical people can help you with that if you need assistance.

You will be sent a transcript of each conversation in real time. You can then review these messages and follow up on any leads such as clients’ email addresses.

Talk to CallClever today to find out more about how our live chat service can work for your business.
Call us on 0800 1245 5656 or email us at info@callclever.co.uk.

Why choose live chat management?

  • Enquiries are answered in real time

    Our dedicated live chat team are there to answer important sales- and service-related enquiries from customers quickly and effectively.
  • Customer service is significantly improved

    Clients receive support at all times live and direct from your website, even at those times when you’re too busy to speak with them directly.
  • Setup is quick and easy

    Getting started is simple but, if you need any help, our customer service team can guide you through setup. We can start engaging with visitors straight away.

Call us on 0800 1245 5656 or email us at info@callclever.co.uk to discuss how live chat services can benefit your company.

FAQ's about live chat management

Many customers prefer not to talk over the phone. In order to give them better access to the information that they need and to give you more opportunities to make a sale, a live chat feature is your best option.
Websites which have only a few visitors every day or week benefit greatly from live chat. If we can convert 2-3 visitors a week or more into genuine enquiries, how many new sales per month will they turn into?
You have a dedicated live chat representative who knows your business inside-out. Any query they cannot answer will be sent to you together with the contact details of the person asking the question.
Your CallClever account manager creates convincing, credible scripts bespoke to your business. These scripts cover the most common sales and support situations customers are most likely to want to ask you about.
Live chat support helps you convert web visitors into strong leads and into paying customers. You can also use your live chat to get feedback on your services and to provide customer support.
Each transcript is reviewed and then sent to you. This means you can follow leads as soon as a conversation has ended. Each conversation is an opportunity for your business to enhance its online engagement.

Realistic, flexible, simple pricing

Daytime live chat management

£xx.xx per month
  • Calls answered 9am-5pm
  • 15 free calls a day
  • 50p per additional call
  • UK based call centre
  • Trained, friendly call handlers
  • Live transfer 20p per minute
30-day free trial Sign up

Evening-only live chat management

£xx.xx per month
  • Calls answered 5pm-9pm
  • 10 free calls a day
  • 50p per additional call
  • UK based call centre
  • Trained, friendly call handlers
  • Live transfer 20p per minute
30-day free trial Sign up

Night-time live chat management

£xx.xx per month
  • Calls answered 9pm-9am
  • 20 free calls a night
  • 50p per additional call
  • UK based call centre
  • Trained, friendly call handlers
  • Live transfer 20p per minute
30-day free trial Sign up

All day live chat management

£xx.xx per month
  • Calls answered 9am-9pm
  • 25 free calls a day
  • 50p per additional call
  • UK based call centre
  • Trained, friendly call handlers
  • Live transfer 20p per minute
30-day free trial Sign up

Around the clock live chat management

£xx.xx per month
  • Calls answered 24/7
  • 45 free calls per day
  • 50p per additional call
  • UK based call centre
  • Trained, friendly call handlers
  • Live transfer 20p per minute
30-day free trial Sign up