About Us – the team, technology, and experience

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CallClever offers answering services, reception services, diary management, and online visitor management services to all businesses, large and small, across the UK.

We’re not just people who sit in a room answering telephone calls – we’re much more than that. We’re an experienced, business-minded team of people and we see our role as maximising the return that our customers achieve from their interactions with customers and enquirers.

Our clients are big and small. They’re in industries across a diverse spectrum from home improvement companies and beauticians to engineering consultants and manufacturers.

Each client we work with has identified areas for improvement across their business, mainly concerning the ease with which customers and enquirers can deal with them. They choose CallClever because we know exactly how to help you to achieve those improvements, bringing your company both financial and developmental benefits.

CallClever’s team

The talented members of CallClever’s team improve both the quality and value of engagement with your customers whether they connect on the phone or online.

All staff undergo a rigorous training program (much of that time spent one-to-one with managers and colleagues) so that they understand and implement exactly what they need to do to get the most out of each interaction with your existing and potential customers.

They are active listeners who provide your callers, your enquirers, and your customers with the information they need while noting down all the important details that you need to be able to successfully follow up.

They combine confidence, politeness, and professionalism. Our team are just as much employees of your business as they are ours.

CallClever’s technology

More so than ever, clients outsourcing parts of their business to other companies need to know that the people they’re working with can successfully combine different technological platforms to provide a seamless customer service and performance reporting experience.

Communications technology is changing all the time and you only need to look at the experience of your local takeaway to see how. For decades, customers would place orders over the phone and their meals would either be delivered to them or they would have to go to collect it. The move to mobile communication has not only increased average order values but dishes with difficult-to-pronounce names have experienced a surge in popularity. It’s about making it easy for customers.

Consumers are changing the way they interact with businesses. For your business to remain competitive, you have to be on the channels and on the platforms that your customers want you to be on.

And it’s because of this change that more and more companies are turning to CallClever because of our directors and IT team’s experience in technology and customer engagement.

CallClever’s experience

CallClever’s directors come from a background of experience in IT, outsourced administration, customer services, sales, virtual office services and company formation services.

With over 100 years’ experience behind them, CallClever’s owners have worked with thousands of company director to help their firms adapt to the changes in the way modern businesses are run, the way modern businesses engage, and the way that modern consumers and decision-makers buy.

It’s our directors and IT teams’ knowledge and enthusiasm for technology which ensures that CallClever’s clients always benefit from the hardware and software needed to communicate with customers and enquirers.

Better still, that knowledge and enthusiasm for technology is backed up by our engagement team’s ability to work with customers and enquirers – people who want to find out more about what you offer and people who are ready to buy. Our people combine emotional intelligence and empathy with a target to achieve the results clients need to make an impressive return from using our service.